Click the "In Cart" button to add the product shown to your order. You can view the contents of your order by clicking on the "Cart Contents" button on the top. When you are satisfied with your order, click on the "Check Out" button. You then create a customer account. IF you are a new customer click on the New Customer button. If you are a returning customer, type in your email address and password that you used when you set up your account initially. An order form will then prompt you to complete your order.

CONTACTING WESTERN CHIEF
If you have questions or problems and for the quickest service contact us by:

E-mail: sales@Western Chief.com
Telephone: 253-234-3000 (8:30-5pm pst)
Fax: 1-253-234-3001

Snail Mail:
Washington Shoe Company
Customer Service Department
21001 72nd Ave S
Kent, WA 98032

SHIPPING
We ship most orders by FedX Ground. Please allow 7-10 days for delivery from when we process your order. If an item should be out of stock, we will notify you of the expected delay.

Calculating Handling Charges
For each row in the table below, if the shipping address of the order matches the description in the left column, the amount in right column is added.

Inside the United States

Shipping: 2 DAY FEDERAL EXPRESS

# OF ITEMS/ ADD
1 $10.00
2 $18.00
3 $24.00
4 $30.00
5 $36.00
6 $42.00
7 $48.00
8 $54.00
9 $8 60.00
10-19 $66.00
20-29 $86.00
30-39 $106.00
40 - UP $126.00

Inside United States

Shipping: FEDX Ground Residential

# OF ITEMS/ ADD
1 $7.00
2 $13
3 $18
4 - UP $FREE

SALES TAX
Residents of Washington will be charged sales tax on the merchandise subtotal.

Return Policy:
At Washington Shoe Company there is a 45 day guarantee on all shoe sales. If within 45 days the shoes are defective or you are not completely satisfied with the product please email sales@westernchief.com or call 253-234-3000 (8:30-5pm pst).

Authorization (RA) #. Make a copy of your customer sales order slip and write the RA# given and Attn: RMA on it. Also include your reason for returning the product(s). A full refund for the shoes will be issued upon inspection. Sorry, we can not refund the cost of shipping & handling.

Exchange Policy:
If the product you ordered is the wrong size and you need to exchange it for the correct size, please contact Washington Shoe Company at the above mentioned methods and get an RA#. Follow the same procedures mentioned above. Further instructions will be given if neccessary. You must pay for freight to send the shoes back to us but we will pay to send the correct sized shoes to you.

The address for returns is:
Washington Shoe Company
21001 72nd Ave S
Kent, WA 98032

If you have any questions please feel free to contact us. Thank you.

SATISFACTION GUARANTEED!
If you are not fully satisfied with your purchase, return it to us within 45 days of shipment. We will make an exchange, credit your account or refund your payment. Follow the instructions on the return form mailed to you. Sorry, shipping and handling fees are not refundable.

CLEANING INSTRUCTIONS

Leather
Regular use of water and stain repellent will help guard against stains and water penetration. However a protector will not make the shoe waterproof--wet shoes should always be left to dry naturally--never by artificial heat.

Smooth Leather
Regular leather shoes need cleaning and care with shoe creams or polishes. Select a neutral shade or a color nearest to the color of the shoes. Remove all dust and dirt with a damp cotton cloth. Never polish wet shoes.

Scuff-Resistant Leather
Remove minor scuffs by simply rubbing them with your hand. The natural oil in your hand restores the original look of the leather. For deeper scrapes and scuffs use a soft and neutral shoe polish. This process moisturizes and replenishes the natural oil in the leather leaving a shiny coating that will prolong and sustain the wear of the leather.

Suede
Regular use of a soft brush or rubber brush will keep the nap of the suede free from dust. Stubborn stains should be removed with a commercial suede cleaner.

Nubuck
Extra care should be taken when cleaning due to the fine nap of this leather. Stains should be removed with a special Nubuck cleaner and a soft suede brush.

Please Note
At WESTERN CHIEF we use only premium natural leathers. Our natural leathers have high fat-liquor content, which sometimes develops a white surface haze known as "Blooming." More noticeable on darker leathers, this white discoloration can easily be removed by wiping with a damp cloth. Our natural leathers may also bleed their pigment onto light colored socks the first few times being worn.