Returns & Exchanges
Return requests can be submitted through our Return Center. Return Instructions will be emailed once the return request has been submitted.
For all exchanges, please contact our Customer Service team at 1-800-925-7463 or through email at firstname.lastname@example.org. Our Customer Service hours are Monday thru Friday, 9-4pm Pacific time. Please allow 1-2 business days for an email reply or returned phone call.
Returns and exchanges are accepted on unused product within 90 days of purchase. For your convenience, a return shipping label is included in your package and costs $5 if used. This fee is not a restocking fee - it covers part of the cost of return shipping. For returns, the $5 will be deducted from your refund. For exchanges, the Customer Service representative will collect payment for the exchange.
All returned items must be unused and in original packaging. Refunds can take 4-6 weeks to process. To expedite your refund, please include the original packing slip included with your order. Returns without a packing slip may be delayed or remain unprocessed. Washington Shoe is not responsible for lost packages.
Shoes not purchased directly from Washington Shoe must be returned or exchanged through the retailer product was purchased from. The retailer you purchased our products through accepts responsibilities of any warranty for quality, and will process any returns or exchanges per their company policy.Defective Product
Washington Shoe provides warranty against defects in craftsmanship for 1-year from the purchase date. If something happens to the product purchased from Washington Shoe beyond normal wear and tear, please contact us and we will be more than happy to replace your product at no cost to you with proof of purchase.